Shipping & Returns
Shipping
Luis Aponte Atelier currently ships to addresses within the United States and Puerto Rico.
Ready to Ship
Products identified as Ready to Ship are generally dispatched within 2–3 business days after your order is placed.
Made to Order
Many Luis Aponte Atelier pieces are made to order in limited quantities. Unless otherwise stated on the product page, please allow approximately 12–15 business days for production before shipping.
This production period is separate from carrier transit time. Business days do not include weekends or U.S. federal holidays.
If your order contains both Ready-to-Ship and Made-to-Order pieces, your order may be shipped together once all items are ready unless otherwise arranged.
Shipping & Delivery
Available shipping methods and estimated delivery times are displayed at checkout.
Once your order has been dispatched, you will receive tracking information when available. Carrier delivery estimates begin after your order has shipped and do not include Made-to-Order production time.
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information.
Returns
We accept eligible returns initiated within 14 days of delivery.
To be eligible for return, merchandise must be:
- Unworn and unused
- Unwashed
- Unaltered
- Free from stains, odors, damage, or signs of wear
- Returned with all original Luis Aponte Atelier tags attached
- Returned with any original packaging supplied with the product
All returned merchandise is inspected before a refund or store credit is issued.
For approved returns, you may choose between a refund to your original form of payment or store credit.
Complimentary Returns
Luis Aponte Atelier provides complimentary return shipping for eligible returns.
To initiate a return, contact info@luisaponteatelier.com within 14 days of delivery. Once your return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.
Please do not send merchandise back without first contacting us for return authorization.
Swimwear
Swimwear may be returned provided that it is unworn, unused, and returned with all original tags and any hygiene liner or protective components intact, where applicable.
For health and hygiene reasons, swimwear showing signs of wear, washing, removed tags, or removed protective components cannot be accepted for return.
Made-to-Order Products
Standard Made-to-Order pieces purchased directly from our catalog are eligible for return under the same 14-day policy.
A product is not considered custom simply because it was made after your order was placed.
Custom & Special-Request Products
Products created or modified specifically at your request are Final Sale.
This includes requests for a catalog style to be produced in a different fabric, color, material, measurement, design, or specification that is not offered as a standard option on the product page.
Custom and Special-Request Products cannot be returned or exchanged, except in the case of a verified manufacturing defect or where otherwise required by law.
Final Sale
Items specifically identified as Final Sale at the time of purchase are not eligible for return or exchange.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact info@luisaponteatelier.com as soon as possible.
Please include your order number and photographs of the issue when applicable so we can assist you.
Depending on the circumstances, we may arrange a repair, replacement, exchange, refund, or another appropriate resolution.
Damage caused by normal wear and tear, improper care, misuse, alterations, or failure to follow the garment's care instructions is not considered a manufacturing defect.
Refunds
Approved refunds are processed after the returned merchandise has been received and inspected.
Refunds requested to the original payment method will be issued using that payment method. Processing times may vary depending on your bank, credit card issuer, or payment provider.
If you prefer store credit, simply let us know when arranging your return.
Original expedited shipping charges, if applicable, are non-refundable unless the return is due to an error by Luis Aponte Atelier or otherwise required by law.
Questions?
For questions regarding shipping, production times, or returns, contact us at: